Refund Policy

1. Order Cancellations

You may cancel your order for a full refund any time before it has been shipped. Once an order is marked as shipped, it can no longer be cancelled. To request a cancellation, email airofdestiny@gmail.com with your order number as soon as possible.

2. Returns

Because our attars are fragrance products applied directly to skin, we are unable to accept returns or exchanges once a bottle has been opened or used, for hygiene reasons. This does not affect your rights if you receive a damaged, defective, or incorrect item — see below.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, leaking, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and a photo of the item. We will arrange a free replacement or a full refund, whichever you prefer.

4. Refund Process & Timeline

• Approved refunds are issued to your original payment method via Razorpay.
• Refunds are typically processed within 2 business days of approval, and may take 5–7 additional business days to reflect in your account depending on your bank.
• You will receive an email confirmation once your refund has been initiated.

5. Non-Delivery

If your order does not arrive within the estimated delivery window and tracking shows no movement, contact us and we will investigate with our courier partner and offer a replacement or refund if the shipment cannot be located.

6. Contact Us

For any cancellation, return, or refund request, reach out to airofdestiny@gmail.com — we reply within 24 hours on business days.